Valtorc Engineering Limited is an indigenous company registered with Patents and Companies Registration Agency under business names of the laws of Zambia, Cap 389 of 1994 and license No. 82814. The company was incorporated in September, 2012 as a private company limited by shares with a mission to supply goods and services of high quality to suit the competitiveness of the modern market. Since the inception, we have been offering our services successfully to all our clients and business partners.

Our Mission

> Our mission is to provide the highest valued services to conform to our customer’s requirements and to guarantee our customers continued support in our supplies by provid ing solutions to their business needs.

> To capture the local market as well as international and grow as one of the regional leading markets.
> To provide high quality customized services and products to meet our clients’ needs within the shortest possible time, and among other things.
> Create a long term customer relationship with our clients through prospect efficient and professionalism.
> Going an extra mile in terms of customer care
> Good negotiation skills in business

OUR VISION

Valtorc Engineering Limited is a well-being functional company and recognized as the developing company through operations which are based on unique expertise in goods and services and knowledge of customers’ process.

CUSTOMER CARE

The management of Valtorc Engineering Limited believes that customer (client) satisfaction is an important key to the success of our business. This message is cascaded throughout the company.
We have developed a comprehensive approach to customer care and to minimising defects on all our schemes. Our objective is to achieve customer satisfaction and repeat business by providing industrial solutions that conform to agreed requirements.
Valtorc Engineering Limited has built its foundations on relationships with partners, associations, clients, contractors, and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors.
The code of conduct at Valtorc Engineering Limited stems from traditional values within our workforce. Trust, honesty and understanding encompass many of our beliefs and for your own peace of mind we have implemented the following and will endeavour to:
> Be polite, friendly and courteous
> Maintain a high stand of professionalism
> Carry cooperative and flexible attitudes
> Acknowledge concerns
> Be informative
> Listen to feedback

CLIENT FEEDBACK

At Valtorc Engineering Limited, we are constantly working to improve our quality of service to our customers and want to hear feedback from our stakeholders In order to maintain our continuing high standards we issue a customer satisfaction report on all completed projects that our customers may complete and return. This way we constantly monitor the quality of workmanship through to the quality of management.
We have recently implemented a web-based survey solution that enables clients to easily submit their insights, performance score and feedback.